Vacation Rental Cleaning
At North Lake Tahoe Cleaning, we specialize in Short Term Vacation Rental (such as Airbnb, VRBO, HomeAway, etc…), and Second Home cleaning services from Incline Village, NV, to Tahoe City, CA, and up to Northstar ski resort.
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Short Term Rental and Second Home Cleaning in North Lake Tahoe
Our teams quickly and effectively clean your property between guests following our Guest and Homeowner Departure Maintenance Cleaning guidelines to ensure that you and your guests are happy with the service we provide.
Whether you have a second home to enjoy the ski slopes of Northstar or a short term vacation rental on the beaches near Incline Village, arriving to a clean house should not be left to chance. You will be assigned a regular cleaning team for consistency, however, we also have the staff to accommodate last minute requests or tight same-day departures and arrivals when needed.
Professional Cleaning Services
Spectacular cleaning is the key to positive reviews for your rental home. We work hard to make sure your guest have a great experience.
Guest and Homeowner Departure Maintenance Cleaning
What’s included? General cleaning of all agreed upon rooms
Deep Cleaning / Hourly Cleaning
As with any house, after enough repeated use there is always build up that a Guest Departure Maintenance Cleaning will not fully handle. Deep Cleans are a much more in-depth cleaning and we generally will spend about two to three times the amount of time cleaning as a normal maintenance cleaning.
While this time is usually spent cleaning all the regular areas more thoroughly, if you would like or need more of the time spent on specific areas please let us know. Should you desire additional cleaning beyond the allotted time, additional time will be billed at a predetermined rate, per man hour. Pricing for deep cleans are set on an individual basis so please let us know if you would like and estimate.
If you have one off, or special cleaning needs we are happy to assist you. This type of cleaning is billed at a predetermined rate, per man hour and is dependent on availability of cleaners.
*We will not use any abrasive cleaners or scrub pads on stainless steel surfaces.
*Most hard water stains will not be completely removed, and abrasive cleaners or scrub pads will not be used unless provided by the owner.
Short Term Rental Cleaning Processes and Tips
General entry into your property
Standard practice is to install an electronic lock on the front door. Next to cleaning issues, guests not being able to access the property is the biggest complaint. With an electronic lock, your guests are never locked out. In addition, we recommend also install a manual type lockbox in case the electronic lock fails. Extra batteries should be left in a supply closet so we can change batteries as needed.
Standard practice is to have a locked off supply closet where extra linens, towels, and consumables (toilet paper, soaps, sponges, etc.) are kept. While you want your guests to have access to enough of these type of items for their stay, you don’t want to give them unlimited access. This could leave the next guest without enough for their stay. We have had a case of toilet paper “walk off” before.
Towels and sheets
Until we get our managed linen program up and running, standard practice is to supply the house with double sets of all sheets and towels (plus some extra just in case). Guests should have access to enough body and face towels for each person at maximum occupancy plus one hand towel for each bathroom sink.
Please let us know what consumable supplies you will be providing for guests (toilet paper, paper towels, soap, etc.) that you would like us to set out. Pictures of how you like supplies presented are always helpful and our cleaners will do their best to follow them. If you live relatively close to your property it is always a good idea to make regular visits to check on supply levels, but we realize this is not always possible for all customers. We will do our best to monitor supplies and let you know when restocking is needed.
Here are some common supplies: Toilet Paper, Paper Towels, Dish Soap, Dish Sponges, Garbage Liners (kitchen and smaller cans), Dishwasher Detergent, Laundry Detergent, Hand Soap, Tissues.
Smart thermostats are another device that gives you control and confidence remotely. They can let you use your smart phone to remotely monitor your HVAC system settings. This allows you to adjust your temperature settings when the property is vacant, saving money on utilities. Also, you will know that the system is running and keeping your property at the correct temperature in the winter. Yes, at times, guests will turn off the heat when leaving (even in the winter). While we always do our best to ensure that your system is set at your preferred temperature, a smart thermostat gives an extra layer of confidence and security against this.
Smart lights and motion activated lighting are both great ways to reduce energy usage, provide security, and make sure that guests can safely enter your property in the dark. Smart lights that are connected to your smartphone give you the ability to turn them on or off as needed when your property is not occupied. Motion sensing lights are an easy way to light up walkways and entryways when guests approach. These both help to provide a safe and comfortable environment for your guests!
A few words from our customers
We have been working with Chris and the crew for almost 2 years now! I own a vacation rental home in Tahoe Vista. They bend over backwards to make sure my house gets cleaned on time and thoroughly! Very easy to communicate with and have a great scheduling system as well as letting me know when the clean is done (we live 4 hours away). I know I can count on them even when I throw them a curveball with a last-minute reservation or change in check-out times.
Highly recommend this company. Josh and Chris are the dream team, I have never had such high-quality communication, effort by the cleaners, and all-around seamless experience with cleaners in the 6 years I have been in property management for short-term rentals. If you are looking for a housekeeper this company is the BEST!
I absolutely LOVE them! I have never had a cleaning service be so responsive and on top of it. I cannot recommend them enough. Because they can sync up to my VRBO rental page, I don’t even have to tell them about new cleans – super convenient! if you are looking for a reliable cleaning service that you can trust – call them!
Great communication for cleaning my AirBnb. Super accommodative to individual requests. My reviews have pointed out the sparkling clean results I have gotten every time. Highly recommend. The principal owner is great to work with.
We are happy to have found North Lake Tahoe cleaning for our vacation rental. It has always been a challenge to find professional cleaners in the Tahoe area that show up reliably and do a great job. Chris has been very helpful and saved the day with very short notice on several occasions.
North Lake Tahoe Cleaning made setting up our rental home while out of the area extremely easy. They were responsive to all of our messages and took care of all of the initial setup very quickly. I highly recommend this company for cleaning and rental home services.
Frequently Asked Questions
How do you know when a short term rental is ready to be cleaned?
Our business management software integrates with your rental calendar and automatically schedules cleaning upon the guest’s departure and will also reschedule as itinerary changes.
What services are included in short term rental cleaning?
This is sometimes referred to as a hotel clean or a turnover clean. This is the typical cleaning performed between one guest’s departure and another guest’s arrival. Cleaning includes: General cleaning of the kitchen including inside and outside of appliances, general cleaning of the bathroom including the toilet, shower/bath, sink and faucet, counters and towels set out, laundering, making the beds, general dusting, vacuuming or mopping all flooring, setting out supplies like toilet paper, soaps, shampoos, etc.
Do you supply goods such as toilet paper, paper towels, soap etc.?
We don’t supply these items but are happy to set out these items for your stock. We will let you know when supplies are running low and need to be resupplied. We can take shipments and will resupply your house for you.
Can I use my snowflake printed sheets and dark green towels?
I am sure they look nice, but No. There are a few things to consider when choosing linens and towels.
Guests damage laundry…blood on sheets, makeup on face towels, acne medication stains on pillowcases and towels. You name it guests leave it on your linens and towels. We try to get it all out and cleaned but sometimes your favorite linens will get ruined. If you have colored sheets or towels it is near impossible to find replacements in the exact color to match without having to rebuy a whole new set. Too much of this and your linens and towels begin to look like a thrift store.
Our recommendation is to imagine you just walked into a nice hotel room. What color are all the sheets and towels? Yes, white. Using White, 100% cotton sheets and towels allows easy replacement of a single piece when damaged. Lets us wash and dry in high heat (recommended by the CDC). Lets us used chemicals that might typically ruin colored linen and towels. Plus, crisp white linens and towels just look cleaner. Hotels set the standard and white is the standard.
What happens to my linens and towels during a normal turnover clean?
Laundry is the biggest bottleneck in the cleaning process. In general, cleaners will clean a house 2-3 times faster than the laundry can be washed and dried.
This leads to your typical house cleaner removing the soiled laundry from the premises and then washing at home, a laundromat, another property, etc…all a recipe for lost or mixed up laundry. Until our managed linen service is up and running we avoid the typical house cleaner’s failures by taking the following steps. Cleaners wash laundry as long as they are cleaning. Once they finish cleaning, they will bag and label the soiled, washed, or partially dried laundry and take to our office. Once we take possession we inventory and finish laundering. Laundry is then kept in our office and checked back out to the cleaner on the day of the next cleaning. This process then repeats each cleaning.